Trusting Healthcare Providers and Institutions: Key Findings

Research shows that open lines of communication create trust, and vice versa, and that trusting relationships are key to better healthcare outcomes. One study, for example, has shown that poor communication among the staff in a pediatric hospital influenced their trust levels and how they cared for patients. In another study, clinicians who worked in an intensive care unit were trained in how to conduct a family meeting, specifically in empathetic listening. Family members who met with these clinicians had less depression and post-traumatic stress after their loved one had died.
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